Privacy & Billing Policy
SERENITY MENTAL HEALTH AND REHAB SERVICES (“Serenity,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency in our billing practices. This Privacy & Billing Policy explains how we collect, use, protect your information, and how payments are handled.
1. Information We Collect
We may collect the following information when you use our website or services:
- Full name
- Email address
- Phone number
- Appointment and service details
- Payment information
- Medical or mental health information (only when voluntarily provided)
2. How We Use Your Information
Your information is used to:
- Schedule, manage, and provide mental health and rehabilitation services
- Communicate regarding appointments, services, and billing
- Process payments and issue receipts
- Improve our services and website
- Comply with legal and regulatory requirements
3. Confidentiality & Data Protection
All personal and health-related information is treated as confidential. We implement reasonable technical and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure.
4. Data Sharing & Disclosure
We do not sell or rent your personal information. Your data may be shared only with:
- Licensed professionals involved in your care
- Secure third-party service providers (such as payment processors)
- Legal authorities when required by law
5. Payments & Billing
- Service fees are communicated clearly before booking or treatment
- Some services may require advance payment or deposits
- Accepted payment methods include credit/debit cards, online payments, or other approved methods
- Clients are responsible for ensuring payment details are accurate
6. Cancellations, Refunds & No-Shows
- Appointments canceled within the allowed notice period may be rescheduled
- Late cancellations or no-shows may be charged
- Refunds, if applicable, are processed based on the service type and payment method
7. Insurance (If Applicable)
- If insurance is accepted, clients are responsible for verifying coverage. Any services not covered by insurance must be paid by the client.
8. Cookies & Website Usage
- Our website may use cookies to enhance user experience and website functionality. You may disable cookies through your browser settings.
9. Your Rights
- You have the right to:
- Request access to your personal data
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
10. Policy Updates
- We may update this Privacy & Billing Policy from time to time. Continued use of our website or services indicates acceptance of any changes.